Overview of Role

Deliverability Advisor: Serve as a knowledgeable resource for teams and customers navigating email deliverability challenges, building trust through consistent, sound guidance.
Migration Management: Guide high-volume senders through migrations, managing IP warm-up and transitions with care to protect sending reputation.
ISP Relations: Build and maintain relationships with Internet Service Providers (ISPs) to support strong deliverability outcomes for senders.
Performance Analysis: Conduct deliverability assessments and deliver clear, actionable reporting following the warm-up phase.
Strategic Improvement: Provide guidance and recommendations to help improve deliverability performance over time.
Enablement: Help build understanding of deliverability best practices across internal teams and with external customers.
Product Collaboration: Partner with engineering and product teams to support customer success and inform product direction.

What We're Looking For

8-10 years of experience in email deliverability, messaging infrastructure, or a closely related technical discipline (e.g., ESP/ISP relations, sending infrastructure, trust & safety for messaging platforms)
This is a foundational hire for our deliverability function. We're looking for someone who has ideally built or scaled deliverability practices before, not just operated within an existing playbook
Working knowledge of email deliverability fundamentals, including authentication protocols (SPF, DKIM, DMARC), IP and domain reputation, and how ISPs evaluate inbox placement
Experience managing or supporting IP warm up processes and sender reputation through migrations or platform transitions
Comfort analyzing deliverability data (bounce rates, complaint rates, engagement metrics) and translating findings into clear recommendations
Strong written and verbal communication skills, with the ability to explain technical concepts to both technical and non technical audiences
Ability to manage multiple customer situations at once, prioritizing based on urgency and impact
Experience establishing processes, documentation, or best practices in a technical specialty area, whether as a first hire, early team member, or practice lead

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